Terms Used in This Privacy Statement

"You" or "Your" refers to anyone using this website or other online platforms.

"We" or "Our" refers to Redmi International Hotel Co., Ltd. and its subsidiaries, such as Hongfu Co., Ltd.

"Trip" refers to various travel products you can book, obtain, purchase, pay for, rent, provide, reserve, combine, or consume from a travel provider.

"Travel Provider" refers to the actual supplier of travel products (e.g., hotels, motels, car rental companies, airlines, cruise lines).

"Travel Service" refers to the online purchase, ordering, (assisted) payment, or booking services for various products and services offered or supported by Fooyee and travel providers on the platform.

"Travel Booking" refers to the ordering, purchasing, payment, or reservation of travel.

What Personal Data Do We Collect?

To help you book the perfect trip, we may ask for certain information when you use our services. This typically includes general details like your preferred contact information and payment details. You might also choose to provide additional trip-related information (e.g., your estimated arrival time). During check-in, we may request more detailed information, such as ID, passport, or credit card.

Additionally, we collect information about the computer, mobile phone, tablet, or other devices you use to access our services. This includes your IP address, browser, and language settings. In some cases, we may also receive your data from third parties or automatically collect other information.

Why Do We Collect and Use Your Personal Data?

The primary reason for collecting personal data is to facilitate your online travel booking experience and ensure you have the best trip possible.

We also use collected data to contact you about the latest offers, special discounts, and other products or services we believe may interest you. There are other uses as well.

For full details, please continue reading the in-depth explanations.

What Data Security and Retention Procedures Do We Use?

We implement procedures to prevent unauthorized access or misuse of personal data.

We employ appropriate commercial systems and procedures to protect the personal data you provide. We also use security procedures, technical, and physical restrictions to control access and use of personal data on our servers. Only authorized personnel can access personal data for business purposes.

We retain your personal data as long as necessary for you to use our services, for us to provide services to you (including maintaining your user account, if applicable), to comply with relevant laws, resolve disputes with any party, or as required for our business operations (including detecting and preventing fraud and/or other illegal activities). All personal data we retain about you as our customer is outlined in this Privacy Statement.

How Do We Share Your Personal Data with Third Parties?

We collaborate with many third-party partners to provide services to you, working together for various purposes and in diverse ways. The main reason we share your data is to provide relevant information to travel providers to complete your travel booking.

Additionally, other parties assist us in providing services, including financial institutions, advertisers, and our affiliated companies. In some cases, we may also provide your personal data to government or other official bodies if legally required.

Next, we will share more detailed information on how we use and share your personal data with third parties.

Click to read more about how we share personal data with third parties

How Can You Manage Your Personal Data?

You have the right to review the personal data we hold at any time. You can email us to request access or deletion of your personal data. If you wish to learn more about your rights regarding personal data management, please read further.

Read more about how you can manage your personal data

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What Is the Purpose of the Collected Data?

The information we collect may serve many different purposes. Your personal data may be used for the following:

• Travel bookings:

  First and foremost, we use your personal data to create and process your online travel bookings—this is essential for us to provide you with this service. This includes sending travel booking-related notifications, such as booking confirmations, change confirmations, and reminders. In some cases, it may also involve processing your personal data to enable online check-in via travel providers or to handle potential damage deposit matters.

• Customer service:

  When you contact customer service, we share your data (e.g., order details, account information) with our staff to assist with your booking.

• Account Features:

  Users can create an account on our website or app. We use your personal data to manage this account, enabling access to useful features. Easily manage your orders, access special offers, make bookings, and personalize settings.

• Online Groups:

  Online Groups: We enable account holders to connect and interact through online groups or forums (e.g., travel communities).

• Marketing Activities:

  We use your personal data for marketing activities, including:

  1. Using your contact information to send regular updates on travel-related products and services. You can easily unsubscribe from these marketing communications at any time by clicking the 'unsubscribe' link in any newsletter or promotional page.
  2. Based on your provided information, we may display personalized offers on our website, app, or third-party sites/apps (including social media). Some offers are directly bookable on our site or co-branded sites, while others are from third parties, including products we believe may interest you.
  3. When you participate in other promotions (e.g., sweepstakes, referral programs, contests), only relevant information will be used to process those activities.
• Contacting You:

  We may also contact you in other situations via email, chatbots, postal mail, phone, and SMS. Our contact method will depend on the information you've provided. We also process communications you send us. This may occur for several reasons, including:

  1. Responding to and processing your requests or those related to your booked products. We also provide various channels for customers and us to exchange information, make requests, and offer suggestions or reviews for hotels or bookings made through us.
  2. If you've started but not completed an online order, we may contact you to remind you to finalize your booking. We believe this additional service is beneficial, allowing you to resume from your last booking step without re-searching or re-entering details.
  3. After you use our services, we may send surveys or invite you to provide feedback on our hotels, website, app, or travel providers.
  4. We also send other order-related information, such as how to contact us for assistance during your trip, and other useful planning or travel-related details. Additionally, you may receive information about upcoming orders or an overview of your past orders with us.
  5. Even without an upcoming travel booking, we may still send you other relevant administrative messages, potentially including security alerts.
  6. In cases of misconduct, we may send you notifications and/or warnings.
• Market Research:

  We sometimes invite customers to participate in market research. Please review the information sent with such invitations to understand what personal data we collect and how we use it.

• Further Improving Our Services:

  We also use personal information for analysis to enhance our product services; continuously improving service quality and user experience is our ongoing commitment. For this, we use personal data for testing, troubleshooting, and compiling business data analytics. The primary goal is to gain insights into service performance and user behavior, ultimately optimizing and personalizing our website and app to provide more convenient and practical services. We strive to use de-identified, anonymous personal data for this analysis.

• Providing the Best Applicable Price Based on Your Location:

  When you search on our app or website, for example, to book accommodation, we process your IP address to determine if you are in the European Economic Area (EEA) or another country. This allows us to provide the best pricing information based on your region (EEA or non-EEA).

• Customer Reviews and Other Destination-Related Information:

  During or after your trip, we may invite you to write a review. We may also ask your travel companions or the actual travelers you booked for to provide reviews, including details about the travel provider or destination. By submitting a review, you agree to its display on relevant travel provider information pages on our site, our mobile app, social media accounts and apps, the travel provider's online platform, or business partner websites. Reviews help other travelers understand the quality of travel services, destinations, and other shared experiences.

• Call Management:

  When you call our customer service team, we use an automatic phone number detection system to locate associated orders, saving both your and our staff's time. However, our staff may still need to verify your identity to ensure order data security. During your call, we may monitor or record it in real-time for quality control and training, including for handling complaints, legal claims, and fraud detection. Not all calls are recorded. Recorded calls are automatically deleted after a period, unless retention is deemed necessary for fraud investigations or legal purposes. More information is available below.

• Providing Secure and Trustworthy Services:

  To foster a trustworthy environment for you and your fellow travelers, we collaborate with business partners and travel providers to continuously analyze and use specific personal data to detect and prevent online or offline fraud, misconduct, or illegal/unauthorized activities. We also use personal data for risk assessment and security, such as when you report security concerns or when user identity and booking verification are required. We may need to terminate or temporarily suspend specific travel orders until relevant assessments are complete.

• Legal Purposes:

  Finally, in specific situations, we may need to use your data to address legal requests and disputes, cooperate with judicial investigations, comply with regulations, enforce our online service terms, or fulfill legitimate law enforcement requests. You decide whether to provide personal data. However, if we only collect partial data, you may only access partial services. For example, without your contact information, Fooyee cannot process your travel order. If automated personal data processing has legal effects or significant impacts on you, we will implement necessary measures to protect your rights and freedoms, including the right to human intervention.

For the purposes outlined above, we process your personal data based on the following legal grounds:

Where applicable, for purposes A and B, we must use your personal data to fulfill contractual obligations, specifically to complete and process your travel orders.

If you do not provide the required personal data, we cannot complete your travel order or provide customer service. For purposes C to L, we (or third parties) rely on legitimate interests to provide and improve services and prevent fraud and other misconduct (further detailed under C to L).

When using your personal data for our or a third party's legitimate interests, we balance your rights and interests in personal data security with our or the third party's rights and interests. For purpose M, we rely on applicable legal bases for compliance obligations (e.g., law enforcement requests).

Finally, if required by applicable law, we will only provide your personal data to the extent legally mandated, such as for law enforcement agencies or other legally required requests.

To stop personal data use for purposes C-L, if direct settings adjustment isn't possible (e.g., via account settings), please write to fooyee.yonghe@gmail.com。

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How Do We Share Your Personal Data with Third Parties?

In specific situations, we share your personal data with third parties, including:

• Your booked travel provider:

  To complete your booking, we must send relevant booking details to the travel provider, a core part of our service. This may include, but is not limited to, contact info, payment details, and preferences noted during booking, depending on the itinerary and provider. In certain cases, we also provide travel providers with additional historical data, such as whether you've booked with them before, how many bookings you've completed through us, confirmation of no reported misconduct, your past booking cancellation rate, or if you've reviewed past bookings. If you make a booking-related request, we may contact the travel provider to facilitate it. If you don't pay through our system during the booking process, we'll provide your credit card details to your booked travel provider for subsequent payment collection (assuming you've provided us with this information). In case of travel booking claims or disputes, we may provide the travel provider with necessary information to resolve them, such as your contact details and other booking process information. This may include, but is not limited to, your email address and a copy of your booking confirmation as proof of a submitted travel booking, or to confirm cancellation reasons.

  For completeness, travel providers will further process your personal data outside of our management. They may also request additional personal data from you for purposes such as providing extra services or complying with local regulations. Please read the travel provider's privacy statement to understand how they handle your personal data (if applicable).

• Connected Service Partners:

  Note that some travel providers may ask us to share your personal data with their contracted connected service partners to complete and manage your booking. These partners act on behalf of the travel provider and assist them in managing bookings.

• Our Local Offices:

  To provide services, we may share your personal data with our affiliates (including customer service).

• Third-Party Service Providers:

  We also use services from vendors outside our corporate group to help us provide services to you. These include:

  • Customer Support Services
  • Market Research
  • Fraud Detection and Prevention Services, including anti-fraud screening.
  • Payment Services: We engage third parties for payment, chargeback, or collection settlement services. If you or the credit card holder used for booking requests a refund, we may need to share specific booking information with payment service providers and relevant financial institutions for processing. We may provide your booking confirmation or the IP address used during your booking. If necessary, to detect and prevent fraud, we may also provide information to relevant financial institutions.
  • Marketing Services: To market our services through third parties (ensuring accurate ad targeting), we share personal data, including your email address and phone number, with advertising partners. We use techniques like hashing to match your email address and phone number with existing customer databases, ensuring your data isn't used for other purposes.
  • Advertising Partners: We collaborate with advertising partners (e.g., integrated search providers) to help you compare offers from our site and other online travel agencies (OTAs). If you search using an advertising partner's service and then book on our website, we will share your booking information from our site with that partner.
• Authorities:

  We will disclose your personal data to law enforcement and other government bodies as required by law, for necessary reasons such as preventing, detecting, or reporting criminal or fraudulent activities, or when legally obligated. To protect and defend the rights and property of our company or business partners, we may also need to disclose your personal data to authorities.

• Business Partners:

  We collaborate with numerous business partners worldwide who distribute and advertise our services, including products and services from our travel providers. When you book through a business partner's website or app, certain personal data you provide, such as your preferred contact method, payment information, and other relevant details, will also be provided to us so we can confirm and manage your travel booking. If customer support is provided by the business partner, we will also provide them with necessary booking-related data (when required) to ensure appropriate and timely support. When you book through a business partner's website, that partner may also receive personal data from us related to that booking, as well as your interaction records on their websites, for their business purposes. If you book through a business partner's website and wish to understand how they handle your personal data, please read their website's privacy notice.

  To detect and prevent fraud, we also exchange user-related information with business partners, but only when strictly necessary.

• Partner Rates:

  We may offer you "Partner Rates." When you book accommodation marked with "Partner Rates," your booking will be facilitated by a travel provider different from the accommodation you booked. We will need to share some relevant personal data with this business partner to complete the booking process. If you book at a partner rate, please review the information presented during the booking process or your booking confirmation for more details about the travel provider and their data handling practices.

• Partner Rates:

  We may offer you "Partner Rates." When you book accommodation marked with "Partner Rates," your booking will be facilitated by a travel provider different from the accommodation you booked. We will need to share some relevant personal data with this business partner to complete the booking process. If you book at a partner rate, please review the information presented during the booking process or your booking confirmation for more details about the travel provider and their data handling practices.

• Jen Ai Investment Co., Ltd.:

  Please refer to "How do we share your personal data with Jen Ai Investment Co., Ltd.?" for more information.

How is your personal data shared within Jen Ai Investment Co., Ltd.?

We are affiliated with Jen Ai Investment Co., Ltd.

We may receive or share your personal data with Jen Ai Investment Co., Ltd. or its affiliates for the following purposes:

• To provide services (including creating, processing, and managing bookings or handling payments).
• To provide customer service.
• To detect, prevent, and investigate fraudulent or illegal activities and data breaches.
• To analyze and improve product and service quality.
• To provide personalized offers, or send promotional emails with your consent or as permitted by applicable law.
• For hosting, technical support, general maintenance, and security of shared personal data.
• To ensure legal compliance.
• To deny service to bad actors.

Where applicable, and unless otherwise stated, for purposes A to F, Jen Ai Investment Co., Ltd. shares and receives personal data based on legitimate interests. For purpose G, Jen Ai Investment Co., Ltd.'s legal basis is compliance with applicable legal obligations (e.g., law enforcement requests).

All companies within Jen Ai Investment Co., Ltd. may need to share business partner personal data with each other to protect all users from online or offline fraudulent activities.

How Can You Manage Your Personal Data?

We want you to be fully aware of how we use your personal data. Here's how:

• You can request access to the personal data we hold about you.
• You can inform us of changes to your personal data or request that we correct the personal data we hold about you.
• In certain circumstances, you can request that we erase, block, or restrict our processing of your personal data, or object to how we use it.
• You may also request we forward your personal data to third parties under specific circumstances.
• Even if you've consented to our use of your personal data, you may withdraw consent at any time as per applicable law. You also have the right to object to our use of your data based on legitimate or public interests, as per applicable law.

We rely on you to provide complete, accurate, and up-to-date personal data. Please contact us promptly if your data changes or you find any errors.

If you cannot access your personal data stored on our site via the website or app, you may submit a request to us.

To exercise your right to access or be forgotten, please email fooyee.yonghe@gmail.com. For requests related to this Privacy Statement, to exercise other rights, or to file a complaint, please email fooyee.yonghe@gmail.com to contact our Data Protection Officer.

To stop us from processing your personal data based on legitimate interests, please email fooyee.yonghe@gmail.com。

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Cookie Statement

When you use our online services or app, we use cookies and other tracking technologies (which may also be referred to as "cookies" in this Cookie Statement).

We use cookies in many ways, such as to operate our website, analyze traffic, or for advertising.

To learn more about what cookies are, how they're used, and what settings you can adjust, please read below.

• What are Cookies and Other Online Tracking Technologies?
• How Are Cookie Technologies Used?
• What Settings Can You Adjust?

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What are Cookies and Online Tracking Technologies?

Web browser cookies are tiny text files websites store in your computer or mobile device's browser.

Cookies are categorized as "first-party" and "third-party":

1. First-Party Cookies are used by the domain owner, which is us. Any cookies we place are "first-party cookies."
2. Third-Party Cookies are cookies set by trusted partners we allow on our domain. These may include social media, advertising, or security partners, among others.

They may place "session cookies" or "persistent cookies":

1. Session Cookies only exist until you close your browser, ending the "session" and deleting the cookie.
2. Persistent Cookies have varying lifespans and remain on your device after you close your browser. On our platform, we (or permitted third parties) aim to use persistent cookies with limited lifespans. However, for security or other exceptional reasons, we may extend a cookie's lifespan when necessary.

Web browser cookies may store information like your IP address or other identifiers, browser type, and digital service content you've viewed or interacted with. This allows them to remember your preferences, online service settings, and analyze your usage.

Beyond cookies, we use similar tracking technologies. Our website, emails, and mobile apps may contain transparent tiny image files or code that record your content interactions. These include web beacons, scripts, tracking URLs, or Software Development Kits (SDKs):

1. Web Beacons are known by many names: web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1x1 GIFs, or clear GIFs. Essentially, a web beacon is a single-pixel image file sent to your computer via a web request within an app, ad, or HTML email. They gather device data like type, OS, IP address, and visit time. Web beacons also help maintain cookie function, read browser cookie messages, or trigger cookie placement.
2. Scripts are small computer programs embedded on our web pages, enabling extensive additional features. Scripts ensure proper website function, activating security features and basic interactive elements. They also serve analytics or advertising purposes, collecting data on your site usage, like pages visited or search queries.
3. Tracking URLs are links with unique identifying information, used to track which website directed you to our site or app. For example, they show if you arrived from a social media page, search engine, or an affiliate partner's site.
4. Software Development Kits (SDKs) are parts of our app's source code. Unlike browser cookies, SDK data is stored within the app. SDKs analyze app usage or send personalized notifications by recording unique device identifiers like device ID, IP address, app activity logs, and network connection location.

In this Cookie Statement, all aforementioned tracking technologies are collectively referred to as "Cookies."

How Are Cookie Technologies Used?

Using cookies collects information, including:

• IP Address
• Device ID
• Pages viewed
• Browser type
• Browsing information
• Operating system
• Internet Service Provider
• Timestamp
• Did you respond to an ad?
• Source URL
• Website/app features used or activities engaged in

Cookies help identify you as the same user when browsing our website or using our app across different pages or devices. They serve three main purposes: functional, analytical, and commercial.

Functional Cookies

Our website and app require these cookies to provide you with services.

We also use functional cookies to enhance our website and app, making them more user-friendly and personalized for easier browsing and booking. They also enable essential security and accessibility features.

Specifically, these cookies help by:

• Ensuring our website and app function correctly, allowing you to create an account, log in, and manage your orders.
• Remembering your currency, language, past searches, and other preferences for a more efficient and rewarding experience on our website and app.
• We use cookies to remember your registration details, eliminating the need to re-enter login information on subsequent visits to our site or app. (Passwords are encrypted.)

Analytical Cookies

These cookies help us understand how you use our website and app. We use this information to improve our site, app, and services.

Specifically, these cookies help by:

• Helping us understand how visitors and customers use our website and app.
• Helping us further improve our website and app, ensuring our content is engaging and useful.
• Identifying which features on our site and app are effective and which need improvement.
• Tracking user interaction with our website and app after viewing online ads (including third-party ads).
• Our business partners can also see if customers utilize accommodation offers integrated into their websites.

These cookies collect data such as pages viewed, entry/exit pages, platform type, email opens/clicks, and timestamps. We also track other website/app activity, including screen clicks, mouse movements, scroll paths, search keywords, and text input.

Commercial Cookies

We and our trusted partners use these cookies to collect information about your past usage across different websites, apps, and online platforms.

Specifically, these cookies help by:

• For example, based on your website visits and clicks, we categorize you into interest groups. This data helps us display personalized content (like travel inspiration or specific accommodations) on our and other websites.
• Displaying personalized, interest-based ads on our website, app, and other sites. This 'retargeting' is based on your browsing activity (e.g., searched locations, viewed accommodations, prices) and potentially your activity on other websites. Retargeting ads may appear before and after you leave us, encouraging you to browse or return. You might see these ads on websites, apps, or in emails.
• Social media integration on our website and app allows you to like or share content on platforms like Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn. These features use code from social media providers, enabling third-party cookies on your device. These cookies may be functional or used to track your visits from their networks, build online browsing profiles, and display personalized ads. This data is also combined with comparative data from other sites you visit within their networks. For details on how social media uses your personal data, refer to their Cookie and/or Privacy Statements: Facebook (including Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. These statements may be updated.

We partner with trusted third parties for data collection and may share information like your email or phone number. These third parties may link your data with other collected information to create customer profiles or deliver targeted ads. For details on how these third parties process your personal data, see the links below: How Google uses personal data, Facebook Data Policy.

Non-Cookie Technologies – Email Pixels

We may also use other technologies (e.g., pixels) not classified as cookies, as they don't store information on your device.

We sometimes embed pixels in emails, like newsletters. A 'pixel' is a one-pixel electronic file that loads when you open an email. Email pixels help us track message delivery, if and when you read it, and what you clicked.

We also receive this information for notification messages. This statistical data provides feedback on your reading behavior, which we use to optimize content and provide more useful information.

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What Settings Can You Adjust?

To learn how to manage or delete cookies, visit allaboutcookies.org or your browser's help center.

In IE, Safari, Firefox, or Chrome browser settings, you can choose which cookies to accept or reject. Find relevant settings based on your browser:

• Chrome Cookie Settings
• Firefox Cookie Settings
• Safari Cookie Settings
• Internet Explorer Cookie Settings
• Edge Cookie Settings

Blocking certain functional cookies may limit your access to some of our services.

In addition to the settings provided on our website and app, you can also opt out of some cookies:

• Analytical Cookies

  Analytics: If you prefer Google Analytics not to collect analytics information for specific browser types, please visit the following link:Opt-out of Google Analytics Browser Add-on (desktop only)

• Advertising Cookies

  Our advertising and marketing partners are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). NAI and IAB member companies adhere to industry standards and codes of conduct, allowing you to opt out of behavioral advertising. Please visitwww.networkadvertising.org to check if NAI member companies have placed advertising cookies on your computer. To opt out of the Network Advertising Initiative (NAI) online behavioral advertising program, simply check the box next to the company you wish to opt out of. You can also visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertising.

  You can also check your mobile device settings to change retargeting purposes and limit the personal data you share. If you choose to do so, please understand that opting out of online advertising networks does not mean you will no longer see ads or be subject to online advertising or marketing analytics. It simply means the networks you opt out of will stop delivering ads based on your website preferences and browsing behavior.

Some websites offer a 'Do Not Track' feature, allowing you to request that websites not track you. We currently do not support 'Do Not Track (DNT)' browser settings.

How to Contact Us

If you have any questions about this Cookie Statement, please email us at fooyee.yonghe@gmail.com

We may update the content of our Cookie Statement periodically. If any updates are relevant to you or affect your data protection rights, we recommend checking this page regularly to stay informed.