Terms used in our Privacy Statement

'You' or 'Your' refers to anyone using this website or other online platforms.

'We' or 'Our' refers to Hongmi International Hotel Co., Ltd. and its subsidiaries, such as Hongfu Co., Ltd.

'Trip' means any travel product you can book, buy, pay for, rent, or consume from a travel provider.

'Travel Provider' is the actual supplier of travel products (e.g., hotels, car rentals, airlines, cruise lines).

'Travel Services' are the online purchase, ordering, payment, or booking services for products and services offered or supported by Fooyee Hotel on the platform, provided by travel providers.

'Travel Booking' means ordering, purchasing, paying for, or reserving travel.

What personal data do we collect?

To help you book your ideal trip, we may request certain information when you use our services. This typically includes contact and payment details. You might also provide extra trip information, like your estimated arrival. During check-in, we may ask for more detailed documents, such as ID, passport, or credit card.

We also collect data from your devices (computer, phone, tablet) used to access our services, including IP address, browser, and language settings. Sometimes, we receive your data from third parties or collect other information automatically.

Why do we need to collect and use your personal data?

We collect personal data primarily to simplify your online trip booking and ensure the best travel experience.

We also use collected data to contact you about latest offers, special discounts, and other products or services we think you'll find interesting. There are other uses too.

For more details, please continue reading.

What data security and retention procedures protect your personal data?

We employ procedures to prevent unauthorised access or misuse of personal data.

We use appropriate business systems and procedures to protect your personal data. We also apply security measures, technical and physical restrictions to control access and use of data on our servers. Only authorised personnel can access personal data for official duties.

We retain your personal data as long as necessary for you to use our services, for us to provide them (including maintaining your user account, if applicable), to comply with laws, resolve disputes, or for business operations (including fraud prevention). All customer personal data we retain is detailed in this Privacy Statement.

How do we share your personal data with third parties?

We partner with many third parties to offer services, collaborating for various purposes. Our main reason for sharing your data is to provide travel providers with necessary information to complete your bookings.

Other partners also help us provide services, including financial institutions, advertisers, and affiliates. In some cases, we may share your data with government or official bodies if legally required.

Below, we detail how we use and share your personal data with third parties.

Read more about how we share personal data with third parties.

How can you manage the personal data you provide to us?

You can review your personal data held by us at any time. Email us to request access or deletion. For more on your data management rights, read further.

Read more about how you can manage your personal data.

---

How do we use the collected data?

The information we collect serves various purposes. Your personal data may be used for:

• Travel Bookings:

  Firstly, and most importantly, we use your personal data to create and process your online travel bookings – essential for providing this service. This includes sending booking confirmations, change confirmations, and reminders. In some cases, it also involves processing your data for online check-in via the travel provider or handling potential damage deposit issues.

• Customer Service:

  When you contact customer service, we share your data (e.g., order or account details) with our staff to assist with your booking.

• Account Features:

  Users can create accounts on our website or app. We use your personal data to manage these accounts, enabling access to useful features. Easily manage orders, access special offers, make bookings, and personalise settings.

• Online Groups:

  Online Groups: Account holders can connect and interact via online groups or forums, such as travel communities.

• Marketing Activities:

  We use your personal data for marketing activities, including:

  1. Using your contact information to send regular updates on travel products and services. You can easily unsubscribe from these marketing newsletters anytime by clicking the 'unsubscribe' link in any email or promotional material.
  2. Based on your information, we may display tailored offers and personalised content on our website, app, or third-party platforms (including social media). Some offers are directly bookable on our site or co-branded sites, while others are from third parties, including products we believe you'll find interesting.
  3. When you participate in promotions (e.g., sweepstakes, referral programmes, contests), only relevant data will be used to manage these activities.
• Contacting You:

  We may also contact you via email, chatbots, post, phone, or SMS. The method depends on your provided contact details. We process your communications for several reasons, including:

  1. Responding to and processing your requests or those related to your bookings. We offer various channels for exchanging information, making requests, and providing feedback or reviews for hotels or bookings made through us.
  2. If you've started but not completed an online booking, we may contact you to remind you to finish it. This service helps you resume from your last step without re-searching or re-entering details.
  3. After using our services, we may send surveys or invite you to review our hotels, website, app, or travel providers.
  4. We also send other booking-related information, such as how to contact us for assistance during your trip, and other useful planning or travel details. You may also receive information about upcoming bookings or an overview of your past bookings with us.
  5. Even without upcoming travel bookings, we may send you other administrative messages, such as security alerts.
  6. In case of misconduct, we may send you notifications and/or warnings.
• Market Research:

  We occasionally invite customers to participate in market research. Please refer to the accompanying information to understand what personal data we collect and how it's used.

• Improving Our Services:

  We analyse personal data to enhance product services, continually improving quality and user experience. This involves using data for testing, troubleshooting, and business analytics to understand service performance and user behaviour. Our ultimate goal is to optimise and personalise our website and app, offering more convenient and practical services. We strive to use de-identified, anonymous personal data for this analysis.

• Location-Based Best Prices:

  When you search on our app or website, for instance, to book accommodation, we process your IP address to determine if you are in the European Economic Area (EEA) or another country. This helps us provide optimal pricing based on your region (EEA or non-EEA).

• Customer Reviews and Destination Information:

  During or after your trip, we may invite you to submit a review. We might also ask your travel companions or the actual travellers for whom you booked. This includes providing details about the travel provider or destination. By submitting a review, you consent to its display on our site's travel provider pages, our mobile app, social media, the provider's platform, or partner websites. Reviews help other travellers understand your experiences, destinations, and shared quality insights.

• Call Management:

  When you call customer service, we use automatic phone number detection to locate your booking, saving time. Our staff may still verify your identity for data security. Calls may be monitored or recorded for quality control, training, complaint handling, legal claims, and fraud detection. Not all calls are recorded. Recorded calls are automatically deleted after a period, unless retention is necessary for fraud investigation or legal purposes. More details below.

• Providing Secure and Trustworthy Services:

  To ensure a trustworthy environment for you and fellow travellers, we partner with businesses and travel providers. We continuously analyse and use personal data to detect and prevent online/offline fraud, misconduct, and unauthorised activities. We also use personal data for risk assessment and security, such as when you report concerns or require identity/booking verification. This may lead to terminating or suspending bookings until assessments are complete.

• Legal Purposes:

  Finally, we may use your data to address legal requests, disputes, judicial investigations, regulatory compliance, enforce our terms of service, or comply with law enforcement. You decide whether to provide personal data. However, providing only partial data may limit service access; for instance, without contact details, we cannot process your booking. If automated data processing has legal or significant impacts, we will safeguard your rights and freedoms, including the right to human intervention.

For the above purposes, we process your personal data based on the following legal grounds:

For purposes A and B, where applicable, we must use your personal data to fulfil contractual obligations, particularly for completing and processing your travel bookings.

Failure to provide required personal data means we cannot complete your travel booking or offer customer service. For purposes C to L, we (or third parties) rely on legitimate interests to provide and improve services, and prevent fraud and misconduct (as further detailed under C to L).

When using your personal data for our or a third party's legitimate interests, we balance your data security rights and interests with ours or the third party's. For purpose M, we rely on the applicable legal basis for compliance obligations (e.g., law enforcement requests).

Finally, if required by law, we will only provide your personal data to the extent legally mandated, such as for law enforcement or other legal requirements.

To stop personal data use for purposes C-L, if direct settings (e.g., in your account) are unavailable, please write to fooyee.yonghe@gmail.com。

---

How do we share your personal data with third parties?

In certain situations, we share your personal data with third parties, including:

• Your Travel Provider:

  To complete your booking, we share relevant details with your travel provider, a core service. This includes contact, payment, and preferences, varying by booking. We may also provide historical data: past bookings with them, orders via us, misconduct confirmation, cancellation rates, or reviews. For booking requests, we contact the provider. If you don't pay through our system, we share your credit card details (if provided) for payment collection. For claims or disputes, we provide necessary resolution info, such as your contact details and booking process information, including your email and booking confirmation copy as proof of submission or to confirm cancellation reasons.

  For completeness, travel providers process your personal data independently. They may request additional data for extra services or to comply with local regulations. Please read their privacy statement to understand their data handling (if any).

• Interconnected Service Partners:

  Note: Some travel providers may ask us to share your personal data with their contracted interconnected service partners to complete and manage your booking. These partners act on behalf of the travel provider, assisting with booking management.

• Our Local Offices:

  We may share your personal data with our affiliates (including customer service) to provide our services.

• Third-Party Service Providers:

  We also use external vendors to help provide our services, including:

  • Customer Support Services
  • Market Research
  • Fraud detection and prevention, including anti-fraud screening.
  • Payment services: We use third parties for payment processing, chargebacks, and collection. If you or the cardholder request a refund, we may share specific order info with payment providers and financial institutions for processing. We may provide your booking confirmation or IP address at the time of booking. If necessary, we may also provide info to financial institutions for fraud detection and prevention.
  • Marketing services: To market our services via third parties (ensuring accurate ad targeting), we share personal data, including your email and phone number, with advertising partners. We use techniques like hashing to match your email and phone with existing customer databases, ensuring your data isn't used for other purposes.
  • Advertising partners: We collaborate with advertising partners (e.g., integrated search providers) to help you compare offers from our site and other online travel agencies (OTAs). If you search via an advertising partner and then book on our site, we share your booking information with that partner.
• Authorities:

  We disclose your personal data to law enforcement and other government bodies as required by law, for crime or fraud prevention, detection, or reporting, or when legally obligated. We may also disclose your personal data to authorities to protect our or our business partners' rights and property.

• Business Partners:

  We partner globally with businesses that distribute and advertise our services, including our travel providers' products. When you book via a partner's website or app, specific personal data (e.g., preferred contact, payment info) is shared with us to confirm and manage your booking. If the partner provides customer support, we share necessary booking data (when required) for timely assistance. When you book via a partner's site, they may also receive booking-related personal data from us, along with your interaction history on their sites, for their business purposes. If you book via a partner's site and wish to understand their data handling, please read their privacy notice.

  For fraud detection and prevention, we exchange user information with business partners, but only when strictly necessary.

• Partner Rates:

  We may offer you 'Partner Rates'. When you book accommodation marked 'Partner Rates', your booking is processed with the assistance of a travel provider different from the one you booked with. We will need to share some relevant personal data with this business partner to complete the booking. If you book at a Partner Rate, please review the information provided during the booking process or your booking confirmation for more details on the travel provider and their data handling.

• Partner Rates:

  We may offer you 'Partner Rates'. When you book accommodation marked 'Partner Rates', your booking is processed with the assistance of a travel provider different from the one you booked with. We will need to share some relevant personal data with this business partner to complete the booking. If you book at a Partner Rate, please review the information provided during the booking process or your booking confirmation for more details on the travel provider and their data handling.

• Jen Ai Investment Co., Ltd.:

  Please refer to 'How do we share your personal data with Jen Ai Investment Co., Ltd.?' for more information.

How is your personal data shared within Jen Ai Investment Co., Ltd.?

We are affiliated with Jen Ai Investment Co., Ltd.

We may receive or share your personal data with Jen Ai Investment Co., Ltd. or its affiliates for the following purposes:

• To provide services (including booking creation, processing, management, or payment handling).
• To provide customer service.
• To detect, prevent, and investigate fraudulent activities and data breaches.
• To analyze and improve product and service quality.
• To provide personalized offers or send promotional emails (with consent or as legally permitted).
• For hospitality, technical support, general maintenance, and securing shared personal data.
• To ensure legal compliance.
• To reject bad actors.

Unless otherwise stated, for purposes A-F, Jen Ai Investment Co., Ltd. shares and receives personal data based on legitimate interests. For purpose G, their legal basis is compliance with applicable legal obligations (e.g., law enforcement requests).

All Jen Ai Investment Co., Ltd. companies may share business partner personal data to protect users from online or offline fraud.

How can you manage the personal data you provide to us?

We want you to be fully aware of how we use your personal data. Here's how:

• You can request access to your personal data held by us.
• You can notify us to change or request correction of your personal data held by us.
• Under certain conditions, you may request us to erase, block, or restrict the processing of your personal data, or object to its use.
• You may also, under certain conditions, request us to forward your provided personal data to a third party.
• Even if you've consented to our use of your personal data, you may withdraw it anytime as per applicable law. You also have the right to object to our use of your data, even if based on legitimate or public interest, anytime as per applicable law.

We rely on you for complete, accurate, and updated personal data. Please contact us promptly if your data changes or you find errors.

If you cannot access your personal data on this site via the website or app, you may request it from us.

To exercise your right to access or be forgotten, please email fooyee.yonghe@gmail.com. For requests regarding this privacy statement, to exercise other rights, or to file a complaint, please email fooyee.yonghe@gmail.com to contact our Data Protection Officer.

To stop this site from processing personal data based on legitimate interests, please email fooyee.yonghe@gmail.com。

---

Cookie Statement

When you use our online services or app, we use Cookies and other tracking technologies (referred to as 'cookies' in this statement).

We use Cookies in various ways: for website operations, traffic analysis, or advertising.

For more on what cookies are, how they're used, and your settings, please read below.

• What are Cookies and other online tracking technologies?
• How is Cookie technology used?
• What settings are available?

---

What are Cookies and online tracking technologies?

Web browser Cookies are tiny text files websites store in your computer or mobile browser.

Cookies are categorised as 'first-party' and 'third-party':

1. First-party Cookies are used by the domain owner, which is us. All Cookies we place are 'first-party Cookies'.
2. Third-party Cookies are Cookies set by trusted partners, chosen by this site, on our domain. These may include social media, advertising, or security partners, among others.

They may place 'session Cookies' or 'persistent Cookies':

1. Session Cookies only exist until you close your browser. Closing it ends the 'session,' and the Cookie is deleted.
2. Persistent Cookies have varying lifespans, remaining on your device after browser closure. On our platform, we (or permitted third parties) aim for persistent Cookies with limited lifespans. However, for security or other exceptional reasons, we may extend a Cookie's lifespan if necessary.

Web browser Cookies may store information like your IP address, other identifying data, browser type, and digital service content you've viewed or interacted with. This helps them remember your preferences, online service settings, and analyse your usage.

Besides Cookies, we use similar tracking technologies. Our website, emails, and mobile app may contain tiny transparent image files or code lines that record your interaction with content. These include web beacons, scripts, tracking URLs, or SDKs:

1. Web beacons have many names: web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1x1 GIFs, or transparent image files. Essentially, a web beacon is a tiny, one-pixel image file sent to your computer via a web request in an app, ad, or HTML email. It gathers device data like type, OS, IP address, and visit time. Web beacons also maintain Cookie function, read browser cookie messages, or initiate Cookie placement.
2. Scripts are small computer programs embedded on our web pages, enabling extensive additional functionalities. Scripts ensure proper website operation, activating security features and basic interactive functions. They also serve analytics or advertising purposes, collecting data on your site usage, like visited pages or search queries.
3. Tracking URLs are links with unique identifying information, used to track which website directed you to our site or app. For instance, from which social media page, search engine, or marketing affiliate partner's page you clicked to reach us.
4. Software Development Kits (SDKs) are parts of our app's source code. Unlike browser Cookies, SDK data is stored within the app's space. SDKs analyse app usage or send personalised notifications by recording unique device identifiers like device ID, IP address, app activity logs, and network connection location.

In this Cookie Statement, all above tracking technologies are collectively referred to as Cookies.

How is Cookie technology used?

Information collected using Cookies includes:

• IP Address
• Device ID
• Pages viewed
• Browser type
• Browsing information
• Operating system
• Internet Service Provider
• Timestamp
• Did you respond to an ad?
• Referral URL
• Website/app features or activities used

Cookies identify you as the same user when you browse different pages on our website or use our app across devices. They serve three types: functional, analytical, and commercial.

Functional Cookies

Our website and app require these cookies to function.

Functional cookies also enhance our website and app, adapting to your needs for easier browsing and booking. They enable essential security and accessibility features.

Specifically, these cookies help by:

• Allowing our website and app to function, enabling account creation, login, and booking management.
• Remembering your currency, language, past searches, and other preferences for efficient use of our website and app.
• Cookies also remember your registration details, so you don't re-enter login info on each visit. (Passwords are encrypted.)

Analytical Cookies

These cookies help us understand how you use our website and app, allowing us to improve them and our services.

Specifically, these cookies help by:

• Understanding how visitors and customers use our website and app.
• Improving our website and app, ensuring content is engaging and useful.
• Identifying functional and non-functional features on our website and app.
• Tracking user interaction with our website and app after viewing online ads (including third-party ads).
• Our business partners can see if customers use accommodation offers integrated into their sites.

These cookies collect data on pages viewed, entry/exit pages, platform type, email interactions, and timestamps. We also track other website/app activity like clicks, mouse movements, scroll paths, search keywords, and text input.

Commercial Cookies

We and our trusted partners use these cookies to collect your past usage information across various websites and apps.

Specifically, these cookies help by:

• For example, based on your website visits and clicks, you're grouped by interests. We use this data to show personalized content (e.g., travel inspiration, specific accommodations) on our and other sites.
• Displaying personalized, interest-based ads on our website, app, and other sites. This 'retargeting' is based on your browsing (e.g., searched locations, viewed accommodations, prices) and activity on other sites. These ads, seen on websites, apps, or emails, aim to encourage your return.
• Our website and app integrate social media (Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, LinkedIn) for liking and sharing content. These features use social media provider code, allowing third-party cookies on your device. These cookies may be functional or track your network visits, building profiles for personalized ads. This data also includes comparative data from other sites you visit via their network. For details on social media's use of personal data, refer to their Cookie/Privacy Statements: Facebook (incl. Instagram, Messenger, Audience Network), Snapchat, Pinterest, and Twitter. Statements may update.

We partner with trusted third parties for data collection and may share information like your email or phone number. These third parties may link your data with other collected info to create customer profiles or provide targeted ads. For details on their personal data handling, see: How Google uses personal data, Facebook data policy.

Non-Cookie Technology - Email Pixels

We may also use other technologies (e.g., pixels), not classified as cookies, as they don't access device information.

We sometimes place pixels in emails, like newsletters. A 'pixel' is a one-pixel electronic file in an email that loads upon opening. Email pixels help us track message delivery, read status, and clicked content.

We also receive this info for notification messages. This statistical feedback on your reading behaviour helps us optimize content for more useful information.

---

What settings are available?

To manage or delete cookies, visit allaboutcookies.org or your browser's help centre.

In IE, Safari, Firefox, or Chrome browser settings, you can choose which cookies to accept or reject. Find relevant settings based on your browser:

• Chrome Cookie Settings
• Firefox Cookie Settings
• Safari Cookie Settings
• Internet Explorer Cookie Settings
• Edge Cookie Settings

Blocking certain functional cookies may limit access to some service features.

Beyond our website and app settings, you can also opt out of some cookies:

• Analytical Cookies

  Analytics: To prevent Google Analytics from collecting specific browser data, visit:Opt-out of Google Analytics Browser Add-on (Desktop only)

• Advertising Cookies

  Our advertising and marketing partners are members of the Network Advertising Initiative (NAI) and/or Interactive Advertising Bureau (IAB). NAI and IAB members adhere to industry standards and codes of conduct. You can opt out of behavioural advertising. Visitwww.networkadvertising.org to check if NAI member companies have placed advertising cookies on your computer. To opt out of the Network Advertising Initiative (NAI) online behavioural advertising program, simply tick the box next to the company you wish to opt out of. You can also visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of personalised advertising.

  Check your mobile device settings to change retargeting purposes and limit shared personal data. Note that opting out of online ad networks doesn't mean you won't see ads or be subject to online ad/marketing analysis. It only means the networks you opt out of will stop delivering ads based on your website preferences and browsing behaviour.

Some websites offer 'Do Not Track' (DNT) features, allowing you to request sites not track you. We currently do not support 'Do Not Track' (DNT) browser settings.

Contact Us

For any questions about this Cookie Statement, please email us at fooyee.yonghe@gmail.com

We periodically update this Cookie Statement. If updates are relevant to you or affect your data protection rights, we recommend checking this page regularly for changes.