The vocabulary we use in our privacy statement

"You" or "your" refers to anyone who uses this website or other online platforms.

"We" or "our" refers to Redmi International Hotel Limited and its subsidiaries, such as Redmi International Hotel Co., Ltd.

"Journey" refers to the various travel products that you can book, obtain, purchase, pay for, rent, offer, reserve, combine, or consume from travel suppliers.

"Tourism suppliers" refers to the actual suppliers that provide tourism products (such as hotels, inns, car rental companies, airlines, cruise lines, etc.).

"Travel Services" refers to the online purchase, ordering, (assistance with) payment, or reservation services offered from time to time by various products and services provided or supported by travel suppliers on the platform, such as Fooyee Hotel.

"Travel booking" refers to the ordering, purchasing, payment, or reservation of travel.

What personal data will we collect?

To help you book the perfect trip, we may ask you to provide some information when you use our services. This is usually general information—such as your preferred contact details and payment information. You may also decide to provide additional information about your trip (such as your expected arrival time). Upon check-in, we may ask you to provide more detailed information, such as identification documents, passport, credit cards, etc.

In addition, we also collect information about the computer, mobile phone, tablet, or other device you use to access our services. This includes your IP address, the browser you are using, and your language settings. In some cases, we may also receive your data from third parties or automatically collect other information.

Why do we need to collect and use your personal data?

The main reason for collecting your personal information is to help you use online travel booking services more conveniently and to ensure you get the best travel experience.

We will also use the collected information to contact you, informing you of the latest offers and special discounts, as well as other products or services that we think you might be interested in. There are other uses as well.

If you would like to know more details, you can continue reading for a more in-depth explanation.

What data security and storage procedures do we take to ensure the security of personal data?

We will take relevant procedures to prevent unauthorized access to or improper use of personal data.

We employ appropriate business systems and procedures to protect the personal data you provide. We also use security procedures, technical and physical restrictions to control access to and use of personal data on our servers by authorized personnel. Only authorized personnel may access personal data for official purposes.

We will retain your personal data whenever we deem it necessary for your use of our services or to provide services to you (including maintaining our user accounts, if any), to comply with applicable laws, to resolve disputes with any party, or to be necessary for the operation of our business (including detecting and preventing fraud and/or other illegal activities). All personal data we retain about you as our customer is stated in this Privacy Statement.

How can we share your personal data with third parties?

We collaborate with many third-party partners to provide you with services for various purposes and in various ways. We may need to share your information, primarily to provide relevant data on travel suppliers to complete your travel booking.

In addition, we collaborate with other parties to help us provide services, including financial institutions, advertisers, and our affiliated subsidiaries. In some cases, if required by law, we may also provide your personal data to government or other official entities.

Next, we will share more detailed information explaining how we use and share your personal data with third parties.

Click to read more about how we share personal data with third parties.

How can you manage the personal data you provide to us?

You have the right to view your personal data at any time. You may send us a letter to request access to or deletion of your personal data. If you would like to learn more about your rights regarding the management of personal data, please read on.

Read more about how you can manage your profile.

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What are the uses of the collected information?

The information we collect may be used for many different purposes. Your personal data may be used for the following purposes:

• Travel bookings:

  First and foremost, we use your personal data to create and process your online travel bookings – this is essential for us to provide you with this service. This includes sending travel booking notifications such as booking confirmations, change confirmations, and reminders. In some cases, this may also include processing your personal data to enable you to check in online through travel providers or to handle any issues related to damaged deposits.

• Customer Service:

  When you contact customer service, we need to provide your information (such as order details or your account information) to our customer service staff in order to assist you with your booking.

• Account features:

  Users can create an account on our website or app. We will use your personal information to manage this account, allowing you to use its useful features. You can easily manage orders or other product orders, receive special offers, make reservations, and personalize your settings.

• Online group:

  Online Groups: We allow account holders to connect and interact with each other through online groups or forums (such as travel communities).

• Marketing activities:

  We will use your personal data for marketing campaigns. This includes:

  1. We use your contact information to send you regular updates on travel-related products and services. You can quickly and easily unsubscribe from these newsletter marketing messages at any time by simply clicking the "unsubscribe" link on each newsletter or other promotional page.
  2. Based on the information you provide, we may display suitable offers on our website, app, or third-party websites/apps (including social media sites). The content displayed on your website may also be personalized. Some of these offers can be booked directly on our website or co-branded websites, while others are offered by third parties, and some may include products we think you might be interested in.
  3. When you participate in other promotional activities (such as raffles, referral programs, or contests), only the relevant information will be used to handle matters related to such promotions.
• Contacting you:

  We may also contact you in other ways, including via email, chatbot, mail, telephone, and SMS. The method of contact will depend on the contact information you previously provided. We will also process the communications you send to us. There are several reasons why this might happen, including:

  1. We respond to and process your requests or requests for the products you have booked. We also provide many different channels for customers to exchange information with us, make requests, and provide suggestions or feedback regarding hotels or orders booked through us.
  2. If you have started but not yet completed your online order, we may contact you to remind you to complete the booking. We believe this additional service will be helpful, allowing you to continue directly from your last booking step without having to search again or fill in the booking information once more.
  3. After you use our services, we may send you a questionnaire or invite you to provide feedback on our hotels, website, app, or travel suppliers.
  4. We will also send you other order-related information, such as how to contact us during your trip for assistance, and other useful information related to planning or your journey. In addition, you may receive upcoming order-related information or a summary of your previous orders with us.
  5. Even if you don't have any upcoming travel bookings, we may still send you other relevant messages for administrative purposes, which may include safety tips, etc.
  6. If any misconduct occurs, we may send you a notification and/or a warning.
• Market research:

  We sometimes invite customers to participate in market research. Please check the information sent to you with such invitations to understand what personal data we collect and how we use it.

• Further improve our services:

  We also use personal information for analysis to improve our products and services. Continuously improving our service quality and providing a better user experience has always been our commitment to our users. In this case, we will use personal data for testing, troubleshooting, and compiling data analysis of our website's operations. The main purpose is to obtain more analytical information, such as the performance of our services and how users use them. Ultimately, the goal is to optimize our website and app for users and personalize them, allowing us to provide more convenient and practical services. We will strive to use de-identified, anonymized personal data in this analysis.

• Based on your location, we offer the best applicable price:

  When you search on our app or website, such as when booking accommodation, we process your IP address information to determine whether you are located in the European Economic Area (EEA) or another country. We do this to provide you with the best pricing information based on your location (EEA or non-EEA).

• Customer reviews and other destination-related information:

  During or after your trip, we may invite you to write a review. We may also ask your travel companions or the actual travelers you booked on your behalf to provide reviews. This may include asking you to provide information about the travel supplier or destination. By writing a review, you agree to our display of that review, specifically on: the relevant travel supplier information page on this website, our mobile app, social media accounts and apps, the relevant travel supplier's online platform, or the website of its business partners. Displaying reviews is to allow other travelers to understand the quality of the travel services, destinations, and other experiences you have chosen to share.

• Call control:

  When you call our customer service team, we use an automated phone number detection system to look up the order associated with that number, saving you and our customer service staff time. However, our customer service staff may still need to verify your identity to ensure the security of your order information. During your call with our customer service staff, we may listen in or record the conversation for quality control and training purposes, including for handling complaints, legal issues, and fraud detection. We do not record all calls. If a call is recorded, each recording will be automatically deleted after a period of time, but this does not include situations where we determine it is necessary to retain the recording for fraud investigations or legal purposes. You can read more related information below.

• Provide safe and trustworthy services:

  To create a trustworthy environment for you and your fellow travelers, we work with business partners and travel suppliers to continuously analyze and use specific personal data to detect and prevent online and offline fraud and other misconduct, illegal or unauthorized activities. Similarly, we may use personal data for risk assessment and security purposes, such as when you report security concerns or when verification of user identity and booking is required. We may also be required to terminate or temporarily suspend certain travel orders until the relevant assessment is completed.

• Legal Purpose:

  Finally, in certain circumstances, we may also need to use your information to handle and resolve legal requirements and disputes, cooperate with judicial investigations and comply with relevant regulations, enforce our online service terms of use, or cooperate with law enforcement requirements. You may decide whether to provide us with personal data. However, if we can only collect partial personal data, you may only be able to use partial services. For example, without your contact information, this website cannot process your travel booking. If the automatic processing of personal data by this website has legal effects or causes significant impact on you, we will definitely take necessary measures to protect your rights and freedoms, including the right to human intervention.

For the purposes described above, we will process your personal data based on the following legal foundations:

If applicable, regarding purposes A and B, we must use your personal data to achieve the effectiveness of the contract, especially to complete and process your travel bookings.

If you do not provide the required personal information, we will be unable to complete your travel booking or provide customer service. For purposes ranging from C to L, we (or third parties) act in our legitimate interests to provide and improve services, and to prevent fraud and other misconduct (more detailed explanations are provided under C to L).

When we use your personal data for our own or third-party legitimate interests, we will consider both your rights and interests regarding the security of your personal data and our own or third-party rights and interests. Regarding Purpose M, we will comply with applicable legal obligations (such as enforcement requirements) based on applicable law.

Finally, if required by applicable law, we will only provide your personal data to the extent required by law, such as for use by law enforcement agencies or other legal requirements.

If you wish to discontinue the use of personal data for C-L purposes, and you cannot directly make related settings (e.g., through account settings), please contact us. fooyee.yonghe@gmail.com。

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How can we share your personal data with third parties?

In certain circumstances, we may share your personal data with third parties. These third parties include:

• Your booked travel supplier:

  To complete a booking, we must send relevant booking information to the travel supplier, which is one of our core business operations. This information may include, but is not limited to, contact information, payment information, and preferences specified at the time of booking, depending on the trip order and the travel supplier. In some specific cases, we may also provide the travel supplier with additional historical data, including whether you have booked with them before, how many orders you have completed through us, confirmation of no misconduct reports, your past order cancellation rate, or whether you have provided reviews for past orders. If you make any order-related requests, we may contact the travel supplier to facilitate processing. If you did not pay through our system during the booking process, we will provide your credit card information to the travel supplier you booked with for subsequent payment processing (assuming you provided us with this information). In the event of a claim or dispute related to the travel order, we may provide the travel supplier with information necessary to resolve the dispute, such as your contact information and other booking process-related information. This may include, but is not limited to: your email address and a copy of the booking confirmation as proof of submission of the travel order, or to confirm the reason for cancellation.

  For completeness, travel providers may process your personal data further than we manage. Travel providers may also request additional personal data from you for purposes such as providing additional services or complying with local regulations. Please read the travel provider's privacy statement to understand how they handle your personal data (if any).

• Connect with service partners:

  Please note that some travel providers may ask us to share your personal information with their contracted connecting service partners in order to complete and manage your bookings. Connecting service partners act on behalf of the travel provider and assist them in managing bookings.

• Our local office:

  In order to provide services, we may share your personal data with our affiliated companies (including customer service).

• Third-party service providers:

  We also utilize services from suppliers outside our corporate group to assist us in providing you with services. These include:

  • Customer Support Service
  • Market research
  • Fraud detection and prevention services, including anti-fraud review services.
  • For payment services, we may outsource payment, refund, or settlement services to third parties. If you or the cardholder of the credit card used for booking request a refund, we may need to share specific order information with the payment service provider and relevant financial institutions to process the refund. We may provide your booking confirmation or your IP address used for booking. Where necessary, we may also provide information to relevant financial institutions to detect and prevent fraud.
  • Our marketing services involve marketing our services through third parties (to ensure accurate ad targeting and delivery). We will share personal data with our advertising partners, including your email address and phone number. We will use hashing and other technologies to compare your email address and phone number with our existing customer database to ensure your information is not misused.
  • Advertising Partners: We partner with advertising partners (such as integrated search providers) to help you compare offers from our site and other online travel agencies (OTAs). If you use an advertising partner's service to search and then book on our website, we will share your booking information from our website with that partner.
• Competent authority:

  We may disclose your personal data to law enforcement agencies and other government entities in accordance with legal requirements, for necessary reasons to prevent, detect, or report crimes or fraud, or when we are legally obligated to do so. We may also need to disclose your personal data to competent authorities to protect and safeguard the rights and property of our company or business partners.

• Business Partners:

  We collaborate with numerous global business partners who distribute and advertise our services, including those of our travel suppliers. When you book through a business partner's website or app, specific personal data you provide, such as your preferred contact information, payment details, and other relevant information, will be shared with us to help us confirm and manage your travel order. If customer support is provided by a business partner, we will also provide them with necessary order-related information (if applicable) to provide you with appropriate and timely support. When you book through a business partner's website, that partner may also receive personal data related to that order, as well as your interactions on those business partner's websites, from us. This is for their commercial purposes. When you book through a business partner's website, if you would like to understand how they handle your personal data, please carefully read the website's privacy notice.

  To detect and prevent fraud, we also exchange user-related information with our business partners, but we only do so when absolutely necessary.

• Partner pricing:

  We may offer you "Partner Rates." When you book accommodations at a "Partner Rate," your booking will be made with the assistance of a different travel provider than the one you are booking with. We may need to share some personal data with this business partner to complete the booking process. If you are booking at a Partner Rate, please carefully review the information that appears during the booking process or review your booking confirmation for more information about the travel provider and their data processing methods.

• Partner pricing:

  We may offer you "Partner Rates." When you book accommodations at a "Partner Rate," your booking will be made with the assistance of a different travel provider than the one you are booking with. We may need to share some personal data with this business partner to complete the booking process. If you are booking at a Partner Rate, please carefully review the information that appears during the booking process or review your booking confirmation for more information about the travel provider and their data processing methods.

• Renai Investment Co., Ltd.

  Please refer to "How can we share your personal information with Renai Investment Co., Ltd?" for relevant information.

How can I share my personal information within Renai Investment Co., Ltd.?

We and Renai Investment Co., Ltd. are related companies.

We may receive your personal data from Renai Investment Co., Ltd. or its subsidiaries for the following purposes, or share your personal data with them:

• To provide services (including order creation, processing and management, or processing of payments).
• To provide customer service
• To detect, prevent, and investigate fraud and other illegal activities and data breaches
• To analyze and improve product and service quality
• To provide personalized offers, or to send promotional emails with or without your consent but in compliance with applicable laws.
• For the security of reception, technical support, overall maintenance, and shared personal data.
• To ensure compliance with legal regulations
• To reject bad actors

Where applicable, unless otherwise stated, regarding purposes A through F, Renai Investment Limited shares and receives personal data based on legitimate interests. Regarding purpose G, the legal basis for Renai Investment Limited is compliance with applicable legal obligations (such as enforcement requirements).

Renai Investment Co., Ltd. may need to share the personal information of its business partners with each other to protect all users from online or offline fraud activities.

How can you manage the personal data you provide to us?

We want you to have a full understanding of how we use your personal data. The methods are as follows:

• You may request that we provide the personal information we retain about you on this website.
• You can notify this website to change your personal information, or request us to correct the personal information we have stored on this website.
• In certain circumstances, you may request that we remove, block, or restrict our processing of your personal data, or object to our use of your personal data.
• In certain circumstances, you may also request that we forward the personal information you provide to a third party.
• Even if you have consented to our use of your personal data, you may withdraw it at any time in accordance with applicable law; and even if this website uses your personal data for legitimate or public interest, you have the right to refuse at any time in accordance with applicable law.

We rely on you to provide complete, accurate, and up-to-date personal information. If your personal information changes or you find any errors, please contact us as soon as possible.

If you are unable to access your personal data stored on this site through the website or app, you can make a request to us.

To exercise your right of access or right to be forgotten, please write to [email address]. fooyee.yonghe@gmail.comFor requests related to this Privacy Statement, to exercise other rights, or to file a complaint, please contact us at [email address]. fooyee.yonghe@gmail.com Contact our information protection officer.

If you wish to stop this website from processing your personal information in accordance with your legal rights, please contact us at [email address]. fooyee.yonghe@gmail.com。

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Cookie Statement

When you use our online services or app, we use cookies and other tracking technologies (which may also be referred to as "cookies" in this Cookie Statement).

We use cookies in many different ways, such as to maintain the operation of our website, analyze traffic, or for advertising purposes.

If you would like to learn more about what cookies are, how this technology is used, and what settings you can make, please read the following for more information.

• What are cookies and other online tracking technologies?
• How is cookie technology used?
• What settings are available?

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What are cookies and online tracking technologies?

A web browser cookie is a small text file that a website stores on your computer or mobile device's browser.

Cookies are categorized into "first-party" and "third-party":

1. First party cookies It is used by the domain owner, which in this case is us. Any cookies we place are "first-party cookies".
2. Third-party cookies Cookies are cookies set on our domain by trusted partners whom we have selected and permitted to use. These partners may be social media partners, advertising partners, security providers, and other entities.

They may place "working cookies" or "permanent cookies":

1. Working phase Cookie The cookie will only exist until you close your browser. Closing the browser signifies the end of the "phase," and the cookie will be deleted.
2. Permanent Cookie Cookies have varying lifespans and will remain on your device even after you close your browser. On our platform, we (or authorized third parties) attempt to use only permanent cookies with limited lifespans. However, for security purposes or other exceptions, we may extend the lifespan of cookies when necessary.

Website browser cookies may store information such as your IP address or other identifying information, your browser type, and the digital services you have browsed or interacted with. By storing this information, website browser cookies can remember your preferences, online service settings, and analyze how you use these services.

In addition to cookies, we also use very similar tracking technologies. Our websites, emails, and mobile apps may contain tiny, transparent images or lines of code that record how you interact with that content. This includes web beacons, scripts, tracking URLs, or software development kits (SDKs):

1. Web beacons Web beacons have many different names, including web bugs, tracking bugs, tags, website tags, page tags, tracking pixels, pixel tags, 1 x 1 GIFs, and transparent image files (GIFs). In short, a web beacon is a small image file, only one pixel in size, sent to your computer via a web request in an app, advertisement, or HTML email message. Its uses include obtaining information from your device, such as your device type or operating system, IP address, and time of visit. Additionally, web beacons can be used to maintain cookies and read cookie messages in your browser, or to initiate the placement of cookies.
2. Tracing Code (Scripts) Small computer programs embedded in our web pages enable those pages to use a wide range of additional functions. Tracking codes allow the website to function properly; for example, they can activate specific security features or enable basic interactive functions on the site. Tracking codes can also be used for analytics or advertising purposes; for instance, they collect information about how you use the site, such as which pages you visit or what you search for.
3. Tracking URLs These are uniquely identifiable links. This will be used to track which website you were directed to our website from or which app you used. For example, which social media page, search engine, or one of our affiliate partners' pages led you to this site.
4. Software Development Kit (SDK) Unlike browser cookies, the SDK's source code is stored within the app's internal space. The SDK is used to analyze app usage and send personalized notifications. To achieve this, it records unique identifying information related to your device, such as device ID, IP address, app activity logs, and network connection location.

In this Cookie Statement, all of the tracking technologies mentioned above are collectively referred to as Cookies.

How is cookie technology used?

The use of cookies will collect information, including:

• IP address
• Device ID
• Pages already viewed
• Browser type
• Browse News
• Operating System
• Internet service provider
• Timestamp
• Did you respond to the ad?
• Source URL
• The functions used by the website/app or the activities participated in

When you visit different pages on the same website, or when you use an app on different devices, cookies can be used to identify whether you are the same user. Cookies can be used for three purposes: functional, analytical, and commercial.

Functional Cookie

Our website and app require this cookie to be enabled in order to provide you with services.

We also use functional cookies to provide a more technologically advanced and user-friendly website and app, automatically tailored to your needs and preferences, making browsing and booking easier for you. This also includes enabling necessary security and accessibility features.

More specifically, these cookies help in the following ways:

• Make our website and app work properly, allowing you to create an account, log in, and manage your orders.
• Remember your chosen currency and language settings, your past search history, and other preferences to help you use our website and app more efficiently and effectively.
• We also use cookies to remember your registration information so you don't need to re-enter it each time you visit this site or app. (Don't worry, your passwords are encrypted.)

Analytical Cookie

These cookies are used to understand how you use our website and app. We use this information to improve our website, app, and services.

More specifically, these cookies help in the following ways:

• Help us understand how visitors and customers like you use us and our app.
• Help us further improve our website and app, and ensure that the information we provide is both interesting and useful.
• Let us know what features are available on this site and app, and what features are unavailable.
• Let us know how users can interact with our website and app after viewing online ads (including ads from third-party websites).
• Our business partners can also find out whether customers will use accommodation offers integrated into their website.

These cookies collect information including the web pages you've visited, the first and last pages you visited, the type of platform you used, the emails you opened and what content you viewed, and data and timestamp information. We also use other records of your activity on the website or app, such as clicks on specific screens, mouse movements and page scrolling, search keywords, and text you typed while using the website.

Commercial Cookies

We and our trusted partners use these cookies to collect information about your past use of different websites, applications, or other websites.

More specifically, these cookies help in the following ways:

• For example, based on the websites you visit and the clicks you make, we categorize you into groups with specific interests, and use this group information to display personalized content (such as travel inspiration or specific accommodations) on our and other websites.
• We display personalized, interest-based ads on our website, app, and other websites. This is called "retargeting," and it's based on your browsing activity, such as places you've searched, accommodations you've viewed, and prices you've seen. It may also be based on your activity or spending habits on other websites. Retargeting ads may appear before and after you leave us, with the aim of encouraging you to browse or return to our website. You may see these ads on our website, app, or in emails.
• Integrating social media into our website and apps allows you to like or share content and products on social media platforms such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn. These "likes" and "shares" use portions of code from individual social media providers and allow third parties to place cookies on your device. These cookies may be purely functional, but they may also be used to track which websites you visit from their networks, build profiles of your online browsing behavior, and provide you with personalized advertising. This data may also be constructed using comparative data received by the providers regarding other websites you visit on their networks. For more information on how social media platforms use your personal data, please see their Cookies and/or Privacy Statements: Facebook (including Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Please note that these statements may be updated from time to time.

We work with trusted third parties to collect data. We may sometimes share this information, such as your email address or phone number, with third parties. These third parties may link your data to other information they have collected to build specific customer profiles or provide targeted advertising. To learn how these third parties handle your data, please see the links below: Google How we use data, Facebook Data Policy

Non-cookie technology – Email Pixel

We may also use other technologies (such as pixels), which we do not classify as cookies because these technologies do not access any information on your device.

We sometimes include pixels in emails, such as newsletters. A "pixel" is a one-pixel-sized file placed in an email and loaded when you open it. Email pixels help us see if a message has been sent, whether and when you read it, and which parts you clicked on.

We also receive this information from the notifications we send you. This statistical information provides feedback on your reading behavior, which we use to optimize message content and provide you with more useful information.

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What settings are available?

To learn how to manage or delete cookies, please visit allaboutcookies.org or your browser's help center.

In the browser settings of IE, Safari, Firefox, or Chrome, you can choose which cookies to accept or reject. Depending on your browser, you can find the relevant settings:

• Chrome Cookie Settings
• Firefox Cookie Settings
• Safari Cookie Settings
• Internet Explorer Cookie Settings
• Edge Cookie Settings

If you choose to block specific cookies, you may not be able to use some of the features of our services.

In addition to the additional settings we offer on our website and app, you can also opt out of some cookies:

• Analytical Cookie

  If you do not want Google Analytics to collect analytics information for specific browser types, please go to the following link:Exit the Google Analytics browser add-in (desktop version only)

• Advertising Cookies

  Our advertising and marketing company is a specially selected member of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). NAI and IAB member companies adhere to industry standards and codes of conduct, and you can opt out of receiving behavioral advertising. Please go to [link to relevant page].www.networkadvertising.org Please check if any NAI member companies have placed advertising cookies on your computer. If you wish to opt out of the Network Advertising Alliance (NAI) online behavioral advertising program, simply check the boxes corresponding to the companies you wish to opt out of. You can also visit [website address]. www.youronlinechoices.com or www.youradchoices.com Learn how to opt out of customized advertising.

  You can also check your mobile device settings to see if you can change the redirection purpose and restrict the personal data you share. If you choose to do so, please understand that opting out of online advertising networks does not mean you will no longer see ads or become the target of online advertising or marketing analytics. It only means that the networks you opt out of will stop sending ads based on your website preferences and browsing behavior.

Some websites have a "Do Not Track" feature that allows you to request that the website not track you. We do not currently support the "Do Not Track" (DNT) browser setting.

How to contact us

If you have any questions about this Cookie Statement, please feel free to contact us. fooyee.yonghe@gmail.com

We will also update the Cookie Statement from time to time. If any part of the updated content is relevant to you or affects your data protection rights, we suggest that you check this page regularly to understand the updated content.