Wenxin Zhongqing FAQ

FAQs

Clear categories for bookings, check-ins, facilities, transport, and policies, ensuring peace of mind before your trip.

QUESTION GUIDE

FAQs organised for a smoother check-in.

Categories5 Categories
Questions32 Questions
Support24 Hours

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FAQ CATEGORY

Bookings

9 Questions
How do I know if my booking is confirmed?
You'll receive a booking confirmation email within 10 minutes. If not, please check your spam folder.
Why can't I select my desired room type when booking on the official website?
Check for minimum stay restrictions. If none, the room type is likely booked.
Will my credit card be charged when booking on the official website?
Credit card details are for guarantee only; no charges apply. Payment is due upon arrival by cash or card.
Can I book by phone or Line message?
To pay the deposit via bank transfer, contact us via Line for booking.(Click to join our official Line)
For credit card deposit payments, please book directly on our official website.(Click to go to the booking page)
For same-day bookings, call us directly to check availability and reserve your room.

For other questions, please call us anytime.
Can an extra bed be added to a double room?
Double rooms cannot accommodate extra beds due to space constraints.
Do you offer group accommodation discounts?
Please email or call us for group discount inquiries.
Can I book a room without a credit card?
Yes, you can book without a credit card. Please reserve via our official Line and complete the bank transfer within three days.
Official Line ID: @928wktei (Click to add)
Do you have short-term monthly rental plans?
Stays over 30 days receive a 20% discount. Select your dates on our official website booking page, and the discount will apply automatically.
Click to go to the booking page
Can I use the National Travel Card?
Yes. Book directly on our official website. Your credit card details are for reservation only; payment with your National Travel Card can be made upon arrival.
Fooyee Hotel National Travel Card merchant inquiry page:Click to inquire
Official website booking page: Click to go to the booking page

FAQ CATEGORY

Check-ins

3 Questions
I want to cancel my booking. Is a refund possible?
As per the Executive Yuan Consumer Protection Committee's standard contract, for bookings with prepaid full room rate or credit card authorization for full room rate, a proportional refund applies within 3 days:
1. Free cancellation if notified 3 days or more in advance.
2. 50% of total room rate charged if notified 1 or 2 days in advance.
3. 100% of total room rate charged for same-day cancellation or no-show.
4. No cancellations or refunds after check-in.

Note: For stays including December 29, 30, 31, and Lunar New Year's Day 1, 2, 3, the full room rate will be prepaid or pre-authorized. No refunds for cancellations, but the booking can be re-scheduled within one year.
Can I check in early if I arrive before time?
Our standard check-in is 3 PM. If you arrive early, you can store luggage for free, or opt for paid early check-in. Check-out is 11 AM. For late check-out or extended stays, we offer flexible arrangements. Early check-in or late check-out costs NT$200 per hour. Please inform us in advance for longer durations.
What if I arrive very late at night?
We offer 24-hour check-in. If arriving very late, please inform us in advance for a smooth process.

FAQ CATEGORY

Facilities & Services

9 Questions
Do rooms include private bathrooms?
All our rooms have private bathrooms.
Are hair dryers provided in the rooms?
All rooms are equipped with professional, high-power hair dryers. Click to view hair dryer model
Are tabletop makeup mirrors available in rooms?
We offer professional LED tabletop makeup mirrors that simulate natural light for perfect makeup application. These are free to use, but due to limited availability, please contact us immediately after booking to reserve one.
Are baby cots, bathtubs, and bottle sterilizers available for loan?
For parents with infants, we offer complimentary baby cots (for children under 2, in suitable rooms), baby bathtubs, and bottle sterilizers. Please reserve these in advance due to limited availability.
Is hot water available for limited hours?
No, hot water is available 24/7, ensuring a comfortable hot shower anytime you arrive!
Are washing machines available for laundry?
We do not have washing machines. Coin-operated laundromats are available nearby for your convenience.
Can I store my luggage?
Our 24-hour luggage room is available for self-storage upon early arrival or after checkout. Overnight storage incurs a charge of 50/day.
Are towels, toothbrushes, and slippers provided?
All room types include large and medium bath towels, shampoo, body wash, paper slippers, bottled water, coffee, tea bags, and regular slippers.
Please note: As per EPA regulations:
Effective November 1, 2024, in compliance with regulations, complimentary disposable amenities like toothbrushes, combs, razors, and shower caps will no longer be provided. These personal hygiene items can be purchased for 5-10 yuan each if needed.
A hot and cold water dispenser is available for free use in the 1F lobby.
Is breakfast provided?
We do not provide breakfast. However, many breakfast options are available near the hotel for your convenience.

FAQ CATEGORY

Transport

6 Questions
Which MRT station is Fooyee Hotel Taichung Wenxin Zhongqing near?
It's a 2-minute walk from Taichung MRT Wenxin Zhongqing Station.
Is there an attached parking lot, or are there other parking options nearby?
Parking is free and available on a first-come, first-served basis; no prior reservations. Free roadside parking is also available in front of the hotel.
Can heavy motorcycles be parked?
Yes, the hotel offers a limited number of free parking spaces on a first-come, first-served basis.
Can bicycles be parked in the room?
Bicycles that are not disassembled and packed cannot be brought into the room. For unpacked bicycles, the hotel will arrange secure indoor storage.
How long does it take to walk from Fooyee Hotel to the MRT station?
Approximately 2 minutes on foot.
What is the address of Fooyee Hotel Taichung Wenxin Zhongqing?
No. 312, Sec. 2, Huamei St., North Dist., Taichung City

FAQ CATEGORY

Other

5 Questions
Can guests under 18 stay or rest at the hotel?

Guests under 18 staying or resting between midnight (0:00) and 5:00 AM must meet one of the following conditions:

  • Accompanied by an adult relative or friend; or
  • Present a parent/guardian consent form; or
  • Have a legitimate reason and provide relevant supporting documents.

Legitimate reasons include, but are not limited to:

  1. Taking an exam (admission ticket required)
  2. Participating in a competition or selection test (relevant proof required)
  3. Foreign tourists visiting Taiwan (passport required)
  4. Internship (relevant proof required)

These restrictions do not apply if the stay/rest period is outside 0:00-5:00 AM. For any questions, please contact us via Line.

Can an invoice with a uniform tax ID number be issued for room charges?
Invoices will be provided for on-site cash and credit card payments, and a uniform tax ID number can be added if required. (For bookings made and paid via other platforms like Expedia or Agoda, the hotel cannot issue an invoice; please obtain it directly from the booking platform).
Can I retrieve items I forgot during my stay last month?
Found lost items are kept for one week only. We apologize, but if you wish to reconfirm, please email us with a detailed description of the item's appearance and possible location of loss.
I left items at Fooyee Hotel. Can you mail them back to my address?
If a lost item is found, we can mail it to your specified address. This service incurs a shipping fee plus a service charge of 100-300. We will request your credit card details for payment.
Any other questions?

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