How can I tell if my room reservation has been successfully completed?

You will receive a booking confirmation email within 10 minutes. Once you receive it, your booking is complete. If you do not receive it, please check your spam/junk mail folder.

Why can't I select the room type I want when booking a room on the official website?

Please check if there is a minimum stay requirement. If there is no requirement, it means that the room type has already been booked.

Will the credit card number I entered when booking on the official website be charged?

The credit card number used for booking is only for guarantee purposes and no fees will be charged. Payment will be made in cash or by card on-site.

Can you call or message us on Line to book a room?

If you wish to pay the deposit via bank transfer, please contact us via Line message.(Click to join our official Line account)。
If you wish to pay your deposit by credit card, please book directly through our website.(Click to go to the booking page)。
If you wish to book accommodation for same-day check-in, you can call directly to inquire and we will hold the room for you.

If you have any further questions, please feel free to contact us by phone.

Can an extra bed be added to a double room?

An extra bed can be added.

Are there any group accommodation discounts?

Please inquire about group discounts via email or phone.

Can I book a room without a credit card?

You can still make a reservation even without a credit card. Please make your reservation through our official Line account and complete the remittance within three days.
Official Line ID: @128lugfd (Click to join)

Do you have short-term rental options?

We offer a 20% discount on room rates for stays of 30 days or more. You can select your desired dates on our official website's booking page, and the discount will be automatically applied for stays exceeding 30 days.
Click to go to the reservation page

Can I use my China Travel Service card?

Yes. Please book directly on our official website's booking page. The credit card information you enter when booking will not be used for online payment. You can use your China Travel Card to pay upon arrival.
This page lists authorized stores on our website:Click to go to query
Official website booking page: Click to go to the reservation page

I want to cancel my reservation. Can I get a refund?

According to the standardized contract issued by the Executive Yuan's Consumer Protection Committee, the total prepaid room rate (full price) or the right to authorize the hotel to deduct the full price from the guest's credit card upon booking will be refunded proportionally within 3 days.
1. If you notify us of your intention to cancel 3 days in advance, you can cancel free of charge.
2. If you notify us of the contract cancellation 2 days or 1 day in advance, we will charge 50% of the total house price.
3. If the cancellation is notified on the same day or there is no notice (No Show), 100% of the total house price will be charged.
4. Room rates cannot be cancelled or refunded after check-in.

Note: If the booking dates include December 29th, 30th, 31st, and the first, second, or third day of the Lunar New Year, a full deposit will be charged in advance. Deposits are non-refundable in case of cancellation, but can be used up to one year later.

Can I check in earlier if I arrive early?

Our scheduled check-in time is 3 PM, but if you arrive earlier, don't worry, you can leave your luggage for free. We also offer early check-in service for a fee, ensuring a hassle-free experience. Check-out time is 11 AM, but if you need more time, no problem, we can arrange it flexibly according to your needs. Early check-in or late check-out will only incur an extra charge of 200 RMB per hour. If you require more time, simply inform us in advance, and we will do our best to accommodate your needs.

What if I arrive at the hotel very late at night?

Check-in is available 24 hours a day. If you arrive late at night, please let us know in advance and we will arrange everything for you so you can check in comfortably.

Does the room have a bathroom?

All our rooms have en-suite bathrooms.

Is there a hairdryer in the room?

All rooms are equipped with professional high-volume hair dryers. Click to view hair dryer model

Is there a makeup mirror on the table in the room?

We offer professional-grade LED desktop makeup mirrors that simulate natural light, ensuring your makeup displays the correct colors and shades for a smoother application! Free to use; please contact us immediately after booking to reserve your spot due to limited availability.

Can I borrow their crib, baby bathtub, and bottle sterilizer?

To make things easier for parents traveling with infants, we offer complimentary cribs (for infants under 2 years old, in rooms with sufficient space), baby bathtubs, and bottle sterilizers. Please make your reservations in advance as availability is limited.

Is hot water available during limited hours?

No, hot water is available 24 hours a day, so you can take a comfortable hot shower whenever you arrive!

Do I have a washing machine to wash clothes?

We do not provide washing machines, but there are coin-operated laundromats nearby, so please make use of them.

Can I leave my luggage here?

The hotel's luggage room is open 24 hours a day. You can leave your luggage at your own expense whether you arrive early or check out. There will be a charge of 50 per day for overnight luggage storage.

Do you provide towels, toothbrushes, and slippers?

All room types include a large bath towel, a medium bath towel, shampoo and shower gel, paper slippers, bottled water, coffee and tea bags, and slippers.
※Note: Environmental Protection Administration regulations:
Starting November 1, 2024, in order to comply with regulations, disposable travel supplies, including personal hygiene items such as toothbrushes, combs, razors, and shower caps, will no longer be provided free of charge. Each item costs 5-10 yuan and can be purchased separately if needed.
There are hot, cold, and chilled water dispensers in the lobby on the 1st floor, which are free to use.

Is breakfast provided?

Breakfast is not provided, but there are many breakfast options nearby, so feel free to take advantage of them.

Does the parking lot have an attached parking lot? Or are there other parking lots nearby?

The hotel does not have parking. There is a parking lot at Dongxin Parking Lot, a 4-minute walk away, costing 20 yuan per hour.

Can I park my bicycle in the room?

Unpacked bicycles cannot be brought into the room. For unpacked bicycles, the hotel will arrange for them to be parked in the hotel's indoor areas for your safety.

What is the address of Fu Yi Hotel/Taichung First Senior High School?

No. 36, Section 1, Zhongqing Road, North District, Taichung City

Are people under the age of 18 allowed to stay overnight or rest?

Can I get an invoice with a unique serial number for the room fee?

Invoices will be provided for cash and credit card payments made on-site. A unique serial number can also be issued if needed. (For orders paid on other platforms, such as Expedia and Agoda, the hotel cannot issue invoices. Please request them from the booking platform.)

Can I still find the things I forgot to take when I checked in last month?

We will only keep lost items for one week. We apologize, but if you would like to confirm whether the item has been found, please email us and describe the item's appearance and the possible location where it was lost in detail.

I left my things at the Fu Yi Hotel. Can you help me mail them back to my place?

If the lost item is found, it can be sent to your designated address. The cost will be shipping plus a service fee of 100 to 300, and you will be asked to provide your credit card number for deduction.

Are there any other questions you'd like to know?

Call us +886 (4) 2201-2222 (Select call) or Send us a letter