FAQs

A booking confirmation email will be sent within 10 minutes. If not received, please check your spam folder.

Check for minimum stay restrictions. If none, the room type is fully booked.

Credit card details are for guarantee only; no charges are made. Payment is due upon arrival by cash or card.

To pay the deposit via bank transfer, contact us via Line message for booking.(Click to join our official Line)。
To pay the deposit via credit card, please book directly on our official website.(Click to go to the booking page)。
For same-day check-in, call us directly to inquire and reserve your room.

For other queries, please contact us by phone anytime.

Yes, an extra bed can be added.

Email or call for group discounts.

Yes, you can. Book via our official Line account and complete bank transfer within three days.
Official Line ID:@128lugfd (Click to add)

Long-term discounts apply for stays over 30 days. Select your dates on our official website booking page; the discount will apply automatically.
Click to booking page

Yes. Book directly on our official website. Credit card details entered during booking are not charged online; pay with your National Travel Card upon arrival.
Our National Travel Card affiliated merchant inquiry page:Click to inquire
Official website booking page: Click to booking page

As per the Executive Yuan Consumer Protection Committee's standard contract, for bookings with 'prepaid total room rate (full rate)' or 'credit card authorization for full rate deduction', the prepaid amount will be proportionally refunded within 3 days:
1. Free cancellation for notices 3 days or more in advance.
2. For notices 2 or 1 day in advance, 50% of the total room rate is charged.
3. Same-day cancellation or no-show incurs 100% of the total room rate.
4. No cancellation or refund after check-in.

Note: For stays including December 29, 30, 31, and Lunar New Year's Day 1, 2, 3, the 'full room rate' will be prepaid/pre-authorized. Cancellations mean no deposit refund, but it can be used within one year.

Check-in is 3 PM. Early arrivals can store luggage free. Paid early check-in is also available. Check-out is 11 AM. For more time, we offer flexible arrangements. Early check-in or late check-out costs an additional NT$200 per hour. Inform us in advance for longer needs.

We offer 24-hour check-in. For late night arrivals, please inform us in advance for a smooth check-in.

All rooms have attached bathrooms.

All rooms include professional high-power hairdryers. Click to view hairdryer model

We offer professional LED tabletop makeup mirrors, simulating natural light for perfect makeup application. Free to use, but limited; contact us immediately after booking to reserve.

For parents with infants, we offer free baby cots (for under 2s, in suitable rooms), baby bathtubs, and bottle sterilizers. Limited availability, please reserve in advance.

No, hot water is available 24/7 for a comfortable shower anytime.

We don't have washing machines. Coin-operated laundromats are available nearby.

Our 24-hour luggage room allows self-storage for early arrivals or after check-out. Overnight storage costs NT$50/day.

All rooms include bath towels (large and medium), shampoo, shower gel, paper slippers, bottled water, coffee/tea sachets, and regular slippers.
Note: As per EPA regulations:
From November 1, 2024, in compliance with regulations, disposable amenities like toothbrushes, combs, razors, and shower caps will not be provided free. Each item costs NT$5-10 and can be purchased if required.

We do not serve breakfast. However, many breakfast eateries are available nearby.

The hotel does not have its own parking. Dongxin Parking Lot is a 4-minute walk away, at NT$20 per hour.

Unpacked bicycles are not allowed in rooms. For unpacked bikes, we'll arrange secure indoor storage.

36, Section 1, Zhongqing Road, North District, Taichung City

Guests under 18 staying or resting between 00:00 and 05:00 must meet one of the following conditions:

• Accompanied by an adult relative/friend; or
• Present a parent/guardian consent form; or
• Provide valid reason and supporting documents.

Valid reasons include, but are not limited to:

1. Taking an exam (admission ticket required)
2. Participating in a competition or selection (relevant proof required)
3. Foreign tourists visiting Taiwan (passport required)
4. Internship (relevant proof required)

These restrictions do not apply if your stay/rest is outside 00:00-05:00. For queries, please contact us on Line.

Invoices are issued for on-site cash and credit card payments. A uniform serial number can also be provided. For bookings made via other platforms (e.g., Expedia, Agoda), please request invoices directly from them, as the hotel cannot issue them.

Found lost items are kept for one week only. To reconfirm if your item was found, please email us with a detailed description of its appearance and possible lost location.

If found, lost items can be mailed to your address. This incurs shipping costs plus a service fee of NT$100-300, which will be charged to your credit card.

Call us +886 (4) 2201-2222 (Click to call) Or Email us