FAQs

You will receive a booking confirmation email within 10 minutes. Receipt of this email confirms your booking. If not received, please check your spam folder.

Please check for minimum stay restrictions. If none, the room type is fully booked.

Credit card details are for guarantee only; no charges will be made. Payment is due upon arrival by cash or card.

To pay the deposit via bank transfer, please contact us via Line message for booking.(Click to join our official Line)。
To pay the deposit via credit card, please book directly on our official website.(Click to go to the booking page)。
For same-day check-in, please call us directly to inquire and reserve a room.

For other queries, please call us anytime.

Due to space limitations, double rooms cannot accommodate extra beds. We recommend booking our triple room.

Please email or call us for group discounts.

Yes, you can book without a credit card. Please book via our official Line and complete the bank transfer within three days.
Official Line ID: @767qxsak (Click to join)

For stays over 30 days, enjoy a 20% discount on room rates. Select your dates on our official website booking page, and the discount will apply automatically.
Click to go to the booking page

Yes. Please book directly on our official website's booking page. Credit card details entered during booking will not be charged online. You can pay with your National Travel Card upon arrival.
Our hotel's National Travel Card affiliated merchant inquiry page:Click to inquire
Official website booking page: Click to go to the booking page

As per the Consumer Protection Act's standard contract, for bookings with 'pre-paid total room rate (full rate)' or 'authorized hotel credit card deduction (full rate)', a proportional refund of the pre-paid agreed total room rate is applicable within 3 days:
1. Cancellation notified 3 days or more in advance: Free cancellation.
2. Cancellation notified 2 or 1 day in advance: 50% of total room rate charged.
3. Same-day cancellation or no-show will incur a 100% charge of the total room rate.
4. No cancellations or refunds after check-in.

Note: Bookings including December 29, 30, 31, and the first three days of Lunar New Year require full advance payment. Deposits for such bookings are non-refundable upon cancellation but can be used within one year.

Standard check-in is 3 PM, check-out is 11 AM. Arriving early? Store your luggage free of charge. Paid early check-in is also available. Need more time? We can arrange flexible late check-out. Early check-in or late check-out costs an additional NT$200 per hour. For longer durations, please inform us in advance.

We offer 24-hour check-in. Please inform us in advance if you'll be arriving late at night, and we'll ensure a smooth process.

All our rooms have attached bathrooms.

All rooms come with professional, high-power hairdryers. Click to view hairdryer model

We offer professional LED tabletop makeup mirrors that simulate natural light for perfect makeup application. These are free to use, but due to limited availability, please contact us immediately after booking to reserve one.

For parents travelling with infants, we offer complimentary baby cots (for infants under 2, subject to room space), baby bathtubs, and bottle sterilizers. Please reserve in advance due to limited availability.

No, hot water is available 24/7, ensuring a comfortable hot shower anytime.

We do not have washing machines. Coin-operated laundromats are available nearby.

Our 24-hour luggage room allows self-storage for early arrivals or after check-out. Overnight storage costs NT$50 per day.

All room types include large and medium bath towels, shampoo, shower gel, paper slippers, bottled water, coffee, tea bags, and regular slippers.
※Note: As per EPA regulations:
From November 1, 2024, in compliance with regulations, complimentary disposable amenities (toothbrushes, combs, razors, shower caps, etc.) will no longer be provided. These personal hygiene items can be purchased for NT$5-10 each.
A complimentary hot, warm, and cold water dispenser is available in the 1F lobby.

We do not serve breakfast, but many breakfast options are available nearby.

A 10-minute walk from Yong'an Market MRT Station.

Free parking is available but limited; advance booking is required. Vehicle limits: 170cm height, 480cm length. Jiahe Park paid parking, a 3-minute walk away, has a daily maximum of NT$150.

Yes, we have ground-level parking for heavy motorcycles, but spaces are limited and require advance booking.

Unpacked bicycles cannot be brought into rooms. For safety, we'll arrange indoor parking for your unpacked bicycle.

Approximately 5-7 minutes walk.

No. 331, Sec. 1, Zhongshan Rd, Yonghe Dist, New Taipei City

Cash and credit card payments made on-site will receive an invoice; a uniform invoice number can also be provided if needed. For bookings paid via other platforms (e.g., Expedia, Agoda), please request invoices directly from the booking platform, as the hotel cannot issue them.

Found lost items are kept for one week only. To check if your item has been found, please email us with a detailed description of its appearance and where it might have been lost.

If found, lost items can be shipped to your address. This incurs shipping costs plus a service fee of NT$100-300. We will request your credit card details for payment.

Call us +886 (2) 3233-0100 (Click to call) Or Email us