Yizhong FAQ

FAQs

Clearly categorized information on bookings, check-ins, facilities, transport, and policies for a worry-free trip.

QUESTION GUIDE

Common questions answered in advance for a smoother check-in.

Categories5 Categories
Questions29 Questions
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FAQ CATEGORY

Bookings

9 Questions
How do I know if my booking is confirmed?
You'll receive a booking confirmation email within 10 minutes. If not, please check your spam folder.
Why can't I select my desired room type when booking on the official website?
Check for minimum stay restrictions. If none, the room type is likely booked.
Will my credit card be charged when booking on the official website?
Credit card details are for guarantee only; no charges will be made. Payment is due upon arrival by cash or card.
Can I book by phone or Line message?
To pay a deposit via bank transfer, please contact us via Line to book.(Click to join our official Line)
To pay a deposit via credit card, please book directly on our official website.(Click to go to the booking page)
For same-day check-in, please call us directly to inquire and reserve a room.

For other questions, please contact us by phone anytime.
Can an extra bed be added to a double room?
Yes, an extra bed can be added.
Do you offer group discounts?
Please email or call us for group rates.
Can I book without a credit card?
Yes, you can book via our official Line account. Payment by bank transfer is required within three days.
Official Line ID: @128lugfd (Click to add)
Do you offer monthly rates?
We offer long-stay discounts for 30+ nights. Select your dates on our official booking page, and the discount will apply automatically.
Click to book now
Can I use the National Travel Card?
Yes. Book on our official website. Your credit card details are for reservation only; payment with your National Travel Card will be processed upon arrival.
Fooyee Hotel National Travel Card Merchant Inquiry Page:Click to inquire
Official Booking Page: Click to book now

FAQ CATEGORY

Check-in Questions

3 Questions
I want to cancel my reservation. Can I get a refund?
Per the Executive Yuan Consumer Protection Committee's standard contract, for reservations with "prepaid total room rate (full rate)" or "credit card authorization for full room rate," a proportional refund of the prepaid amount will be issued within 3 days:
1. Cancel 3+ days prior for a full refund.
2. Cancel 1-2 days prior, 50% of the total room rate will be charged.
3. Same-day cancellation or no-show, 100% of the total room rate will be charged.
4. No cancellations or refunds after check-in.

Note: For stays including December 29, 30, 31, or Lunar New Year's Day 1, 2, 3, the full room rate will be prepaid/pre-authorized. No deposit refunds for cancellations, but credit can be used within one year.
Can I check in early if I arrive ahead of schedule?
Standard check-in is 3 PM. Early arrivals can store luggage free or opt for paid early check-in. Check-out is 11 AM. Late check-out is flexible. Early check-in or late check-out costs NT$200 per hour. Notify us in advance for longer needs.
What if I arrive very late at night?
We offer 24-hour check-in. Please notify us of late arrivals, and we'll ensure a smooth process.

FAQ CATEGORY

Facilities & Services

9 Questions
Do rooms have private bathrooms?
All our rooms include private bathrooms.
Is there a hairdryer in the room?
All rooms feature professional, high-power hairdryers. Click to view hairdryer model
Are tabletop makeup mirrors available?
We offer professional LED tabletop makeup mirrors that simulate natural light for perfect makeup application. Free to use, but limited in quantity; please reserve yours immediately after booking.
Can I borrow a baby crib, bathtub, or bottle sterilizer?
For parents traveling with infants, we offer complimentary baby cribs (for infants under 2, in suitable rooms), baby bathtubs, and bottle sterilizers. Quantities are limited, so please reserve in advance.
Is hot water available during limited hours?
No, hot water is available 24/7 for a comfortable shower anytime.
Is there a washing machine for laundry?
We don't have washing machines, but coin-operated laundromats are nearby.
Can I store my luggage?
Our 24-hour luggage room allows self-storage for early arrivals or after check-out. Overnight storage costs NT$50 per day.
Are towels, toothbrushes, and slippers provided?
All room types include large and medium towels, shampoo and body wash, paper slippers, bottled water, coffee and tea bags, and slippers.
※Note: EPA regulations:
Effective November 1, 2024, in compliance with regulations, disposable amenities such as toothbrushes, combs, razors, and shower caps will no longer be provided free of charge. Each item costs NT$5-10 and can be purchased if needed.
Is breakfast provided?
We do not offer breakfast, but there are many breakfast options near the hotel for your convenience.

FAQ CATEGORY

Transportation

3 Questions
Is there a parking lot on-site, or are there other parking options nearby?
The hotel does not have its own parking. Dongxin Parking Lot is a 4-minute walk away, costing NT$20 per hour.
Can bicycles be stored in the room?
Unpacked bicycles cannot be brought into rooms. For unpacked bicycles, the hotel will arrange indoor storage to ensure their safety.
What is the address of Fooyee Hotel Taichung Yizhong?
No. 36, Sec. 1, Zhongqing Rd., North Dist., Taichung City

FAQ CATEGORY

Other

5 questions
Can guests under 18 stay overnight or for a short rest?

Guests under 18 staying overnight or for a short rest between 0:00 AM and 5:00 AM must meet one of the following conditions:

  • Accompanied by an adult relative or friend; or
  • Present a parental/guardian consent form; or
  • Provide valid reasons and supporting documents.

Valid reasons include, but are not limited to:

  1. Taking an exam (exam admission ticket required)
  2. Participating in a competition or audition (relevant proof required)
  3. Foreign tourists visiting Taiwan (passport required)
  4. Internship (relevant proof required)

If the stay/rest period is outside 0:00 AM to 5:00 AM, the above restrictions do not apply. For questions, please contact us on Line.

Can I get an invoice and a uniform invoice number for the room fee?
Invoices will be provided for cash and credit card payments made on-site. A uniform invoice number can also be issued if needed. (For bookings paid through other platforms like Expedia and Agoda, the hotel cannot issue invoices; please obtain them directly from the booking platform).
Can I still retrieve items I forgot during my stay last month?
Lost and found items are kept for one week only. We apologize. To reconfirm if an item was found, please email us with a detailed description of the item's appearance and the possible location where it was lost.
I left an item at Fooyee Hotel. Can you mail it back to my address?
If a lost item is found, we can mail it to your specified address. The cost will be shipping fees plus a service charge ranging from NT$100-300. We will request your credit card details for payment.
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