FAQs

You'll receive a confirmation email within 10 minutes. If not, please check your spam folder.

Please check for minimum stay requirements. If none, the room type is fully booked.

Credit card details are for guarantee only; no charges are made. Payment is due upon arrival by cash or card.

To pay a deposit via bank transfer, please contact us via Line message to book.(Click to add our official Line account)。
To pay a deposit via credit card, please book directly on our official website.(Click to go to the booking page)。
For same-day bookings, please call us directly to inquire and reserve a room.

For other inquiries, please contact us by phone.

Due to space limitations, double rooms cannot accommodate extra beds. We recommend booking our triple room.

Please email or call us for group rates.

Yes, you can book without a credit card. Please reserve through our official Line account and complete the bank transfer within three days.
Official Line ID: @767qxsak (Click to add)

Stays of 30 days or more receive a 20% discount. Select your dates on our official website booking page, and the discount will apply automatically.
Click to go to the booking page

Yes. Please book directly on our official website. Your credit card details entered during booking will not be charged online; you can pay with your National Travel Card upon arrival.
National Travel Card affiliated merchant inquiry page:Click to inquire
Official website booking page: Click to go to the booking page

According to the Consumer Protection Committee's standard contract, for bookings with 'pre-paid total room rate (full rate)' or 'authorized credit card charge (full rate),' the pre-paid amount will be refunded proportionally within 3 days:
1. Cancellations notified 3 days or more in advance: Free cancellation.
2. Cancellations 1-2 days prior incur a 50% charge of the total room rate.
3. Same-day cancellations or no-shows incur a 100% charge of the total room rate.
4. No cancellations or refunds after check-in.

Note: For stays including December 29th, 30th, 31st, and the first, second, or third day of the Lunar New Year, the full room rate will be pre-charged or pre-authorized. In case of cancellation, the deposit is non-refundable but can be used within one year.

Our standard check-in is 3 PM. If you arrive early, you can store luggage for free, and we offer paid early check-in. Check-out is 11 AM. For extra time, we can arrange flexible extensions based on availability. Early check-in or late check-out costs an additional NT$200 per hour. For longer extensions, please notify us in advance.

We offer 24-hour check-in. If you'll be arriving very late, please inform us in advance for a smooth check-in.

All our rooms include private bathrooms.

All rooms are equipped with professional, high-power hair dryers. Click to view hair dryer model

We provide professional LED tabletop makeup mirrors that simulate natural light for perfect makeup application. These are free to use, but quantities are limited, so please contact us immediately after booking to reserve one.

To make traveling with infants easier, we offer complimentary cribs (for infants under 2 and in suitable room types only), baby bathtubs, and bottle sterilizers. Quantities are limited, so please reserve in advance.

No, hot water is available 24/7, ensuring a comfortable hot shower whenever you arrive.

We do not have a washing machine, but coin-operated laundromats are conveniently located nearby.

Our 24-hour luggage room allows self-storage upon early arrival or after check-out. Overnight storage costs NT$50 per day.

All room types include large and medium towels, shampoo, body wash, disposable slippers, bottled water, coffee and tea bags, and slippers.
※Note: According to EPA regulations:
Effective November 1, 2024, to comply with regulations, single-use amenities will no longer be provided free of charge. This includes personal hygiene items such as toothbrushes, combs, razors, and shower caps. Each item costs NT$5-10 and can be purchased if needed.
A hot, warm, and cold water dispenser is available in the 1F lobby for complimentary use.

We do not provide breakfast, but many breakfast options are available nearby.

It's a 10-minute walk from MRT Yongan Market Station.

Parking is free, but spaces are limited and require advance reservation. Vehicle height limit is 170 cm, length limit is 480 cm. Jiahe Park paid parking lot is a 3-minute walk away, with a daily maximum charge of NT$150.

Yes, the hotel has ground-level parking for heavy motorcycles, but spaces are limited and require advance reservation.

Bicycles that are not disassembled and packed cannot be brought into the room. For unpacked bicycles, the hotel will arrange indoor storage to ensure their safety.

About a 5-7 minute walk.

No. 331, Section 1, Zhongshan Road, Yonghe District, New Taipei City

Cash and credit card payments made on-site will receive an invoice. A VAT number can also be provided upon request. (For bookings paid via other platforms like Expedia or Agoda, the hotel cannot issue invoices; please obtain them from the booking platform directly.)

We only keep lost and found items for one week. To reconfirm if your item was found, please email us with a detailed description of the item and where it might have been lost.

If found, your lost item can be shipped to your specified address. A service fee of NT$100-300 plus shipping costs will apply, charged to your credit card.

Call us +886 (2) 3233-0100 (Tap to call) Or Email us